The general Terms and Conditions of sale detailed below govern the supply of goods sold by Zoe and Duncan Marshall Trading as The Gardener’s Orchard, Oak Apple, Axe Road, Drimpton, Beaminster, Dorset DT8 3RJ (we and us) to the customer (you). Both parties accept these Conditions unreservedly.  We maintain that, by placing your order you have read and do unreservedly accept our general Terms and Conditions of Sale.

Returns/cancellation policy -  Returns and Refunds:

We want you to enjoy our products at their best. If you have any problems or concerns with your order, please email us and we will try to resolve your issues.

Unfortunately, we cannot accept returns as we would be unable to re-sell returned fresh products.

If you need to cancel an order please email us and if the order has not been shipped we can offer a refund.

 

Pricing:

All prices shown are in Pounds Sterling and include VAT @ 20% where applicable.  Delivery costs are clearly shown at checkout.  We reserve the right to modify our prices at any time.

Delivery:

Every effort will be made to supply your order within 3-5 working days.  Should we be unable to meet this estimated delivery time we will contact you. 

We cannot be held responsible for the late delivery or loss of a package caused by the third party contracted to make the delivery, or by you.  Should you not receive your package within the estimated time please contact us and we will try to resolve the issue.

We cannot take responsibility for your package being left in a safe place as directed by you to a delivery company. 

Availability:

Should one of our products be out of stock we will contact you to arrange an alternative or let you know when it will next be available.  We make the majority of our products on a regular weekly basis so any product will only be out of stock for a relatively short period of time.

Website Content Ownership:

The content of The Gardener’s Orchard Website (images, logos, texts, branding, videos) is the property of Zoe and Duncan Marshall and must not be reproduced without prior authorisation by us.