PRIVACY POLICY

 

This Privacy Policy governs the manner in which The Gardener’s Orchard collects, uses, maintains and discloses information collected from users (each, a "user") of the http://www.thegardenersorchard.co.uk website ("site"). This privacy policy applies to the site and all products and services offered by The Gardener’s Orchard.

 

The Type of Information we collect:

 

Personal Identification Information.

We receive, collect and store any information you enter voluntarily on our site or provide us in any other way.   Users may be asked for, as appropriate, name, email address, payment details, contact number and postal address.  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.  Users may visit our site anonymously.

 

Non-Personal Identification Information.

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our site, such as the operating system and the Internet service providers utilised and other similar information.

 

Why and How do we collect such personal Information:

When you conduct a transaction on our site, as part of the process, we collect personal information you give us such as your name, address, contact numbers, email address and payment details.  Your personal information will be used for the specific reasons stated only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide the service that our site offers.

  2. To provide our Users with ongoing customer assistance and improve customer services.

  3. In order that we may contact our Visitors and Users with service-related notices and promotional messages.  If you do not wish to be contacted for these reasons please let us know.

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations and to fulfil our legal obligations.

 

How do we store, share, use and disclose our site visitors’ Information:

The Gardener’s Orchard is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

The Gardener’s Orchard do not sell, share, trade, or rent users personal identification information to others. We may use third party service providers to help us operate our business and the site; or to administer activities on our behalf, such as sending emails or newsletters; or to fulfil our legal obligations. We may share your information with these third parties for those limited purposes.

 

How do we communicate with our site visitors:

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How we use cookies and other tracking tools:

Through Wix.com, our site may use "cookies" to enhance user experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User's may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the site may not function properly.

 

Privacy Policy Updates:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Your acceptance of these terms:

By using this Site, you signify your acceptance of this policy.  If you do not agree to this policy, please do not use our site.  Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

 

Dated :  17 September 2021